Refund policy
Returns & Refund Policy
We hope you love your purchase from Absolutely Boutique. However, we understand that sometimes an item may not be quite right.
Online purchases
If you would like to return an online purchase because you have changed your mind or selected the wrong size, please contact us within 7 days of receiving your order.
Once your return has been approved, the item must be returned promptly to Absolutely Boutique.
You may choose an exchange, store credit, or refund, subject to the conditions below.
Conditions of return
To be eligible for a change-of-mind or incorrect-size return:
- Items must be unworn, unused, unwashed and in original condition.
- All original tags must still be attached.
- You must provide proof of purchase.
- Items showing signs of wear, washing, damage, perfume, makeup or other marks may not be accepted.
- Returns must be approved by Absolutely Boutique before being sent back.
Exchanges
If you would like to exchange an item for another size, please contact us as soon as possible.
If the replacement size is available, we are happy to hold it for you while your original item is being returned. Once we receive and check the returned item, we will send your replacement.
Exchanges are subject to stock availability.
Shipping costs
For change-of-mind or incorrect-size returns, original shipping or courier charges are non-refundable.
If your original order qualified for free shipping, the actual courier cost paid by Absolutely Boutique to send your order may be deducted from your refund.
Customers are responsible for arranging and paying for return postage. We recommend using a tracked courier service, as Absolutely Boutique cannot be responsible for returned parcels that are lost in transit.
These shipping conditions do not apply where an item is faulty, damaged, incorrectly supplied, or where you are otherwise entitled to a remedy under the Consumer Guarantees Act.
Refunds
Once your returned item has been received and checked, we will let you know that your return has been processed.
Approved refunds will be processed within 2 business days and returned to your original payment method.
Please note that your bank or payment provider may take additional time to show the refund in your account.
Sale & discounted items
Sale or discounted items are final sale and cannot be returned or exchanged for change of mind or incorrect size.
This does not affect your rights under the Consumer Guarantees Act if an item is faulty or does not meet the guarantees required by New Zealand law.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible so we can help put things right.
Your rights for faulty goods are protected by the Consumer Guarantees Act 1993. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
Where an item is confirmed as faulty or has been incorrectly supplied by us, Absolutely Boutique will meet its obligations under New Zealand consumer law, including reasonable return costs where applicable.
In-store purchases
For purchases made in-store, we encourage you to try items on and make sure you are happy with your purchase before leaving the store.
If you change your mind after purchasing an item in-store, we are happy to offer a store credit, provided the item is returned in its original, unworn condition with tags attached and proof of purchase.
Refunds are not provided for change-of-mind purchases made in-store.
This does not affect your rights under the Consumer Guarantees Act 1993 if an item is faulty, damaged or does not meet the guarantees required by New Zealand law.
Online purchases returned in-store
Online purchases may be returned to our Absolutely Boutique store and will be handled according to our online returns policy above.